In-Store Pickup Policy
For security purposes, orders paid for on-line will require two pieces of ID or one piece of photo ID for pickup, which must match the name on file in your customer account, unless other arrangements have been made.
If you will be sending someone to pick up your order for you, please specify the name of that person in the "Notes" area when placing your order, or call us at 306-664-3060 to make other arrangements.
Important: If you are placing an order for "In-Store Pickup" and select the "Pay At Pickup" option, your order will be reserved for you in-store for a maximum of seven days.
If you wish to have your order held for pickup for more than seven days, please pre-pay for your order through the online checkout to ensure that your order will be held in-store for you.
Shipping Policy
Availability on products is subject to change without notice.
We offer shipping throughout Canada.
We cannot offer shipping outside of Canada at this time.
Due to variability in shipping costs and product weights/dimensions, we are unable to provide automatic shipping cost calculations at this time.
If you would like your order shipped to you:
- In the "Delivery Options" section, select "Request shipping quote". This will add a placeholder shipping cost to your order.
- In the "Order and Pay" section, select "Pay at pickup". (You will be able to pay online once you approve the shipping costs. You will not be submitting payment at this step.)
- Submit your order with the "Place Order and Pay" button.
We will then prepare a shipping cost quote for your order, which will be e-mailed back to you for your approval (along with an estimate of delivery time). The order updated with shipping costs will be available in the "My Orders" section of your account page. After your shipping quote has been prepared you can pay for your order online, and we will ship it to you within 1-2 business days.
Depending on distance, shipping costs are typically around $20-$25 for small parts and accessories, $60-$80 for larger parts and heavier accessories, and $200-$400 for barbecues and fire tables.
Please do not attempt to pay for your order without a shipping quote, in order to avoid shipping charges higher than you were expecting.
Orders over $600 shipped outside of Saskatchewan MUST pay via PayPal or arrange e-Transfer payment, instead of paying online by credit card. Please contact us for more information.
Shipping quotes remain valid for a maximum of seven days from the time the shipping quote was prepared. If you wish to have your product shipped after that time, you will need to re-request a shipping quote as described above. (The new shipping quote may be different from the original expired quote, due to variability in shipping costs.)
We can ship via multiple carriers, including:
- Canada Post
- CanPar
- Purolator
- FedEx
- UPS
- Frontier
- DAR
- Day & Ross
- Loomis
- Jay's
We will endeavor to find the most economical option for shipping your particular order; however, if you have a preference for a specific carrier, please let us know when placing your order and we will ship via that carrier (if available).
We do NOT ship products on a skid to PO BOX addresses. Items shipped on skids include all barbecues, fire tables, and other large items. If a PO BOX address has been entered into order for a skidded product, we will cancel the order or seek a shipping depot nearest to the customer, for customer to PICK UP from.
Orders will be processed within 1-2 business days for all in-stock products. If a product is out of stock, Saskatoon Barbecues & More will send an email to notify you of estimated date of shipment. Please note, barbecue Premium Package orders may take longer to be delivered depending on current booking status (during barbecue season, we may be booking 1-3 weeks ahead).
Orders will be shipped Monday to Friday between 9:00 am - 5:00pm. Shipments may take 1-10 days to arrive depending on date shipped and distance from our store. Once the order has shipped, an email will be sent with the tracking number(s).
Some shipments may be sent in multiple pieces due to size or weight of items and as a result may arrive at different times or via different carriers.
Orders with a “Ship To” address that differs from the “Bill To” address may receive a phone call to authenticate credit card/payment details.
Large items ordered online are shipped via common carrier and will be delivered to your curbside, in a box, unassembled. If you order a large, heavy item online, have a plan for how to handle it when the shipment shows up in front of your house.
Please be aware of the possibilities of additional fees charged by the courier. This applies to all orders (free shipping or paid).
For order updates, shipping inquiries, and lost packages, please email [email protected].
Returns Policy
Returns or exchanges must be requested within 30 days of purchase. Returned items must be in new condition and in undamaged original packaging.
Returns will be credited back as the original payment type within 14 days from purchase, or as store credit between 15 and 30 days from purchase.
Customers are responsible for shipping costs for returned products.
Fittings and hoses are ineligible for returns due to contamination liability.
Floor Model Items
Items marked as "Floor Model Only" are available for purchase, but have been pre-assembled and have been used for display purposes in our showroom. Original packaging may not be available for floor model items. However, there is no additional charge for assembly on floor-model items, provided that it is the last one in stock and we have no additional boxed stock for that item.
If you place an order for a floor model item, one of our representatives will contact you shortly to confirm any relevant details before shipping.
